Purchase Guarantee & Refund Policy
We view ECO as a ministry and a service to the church. For this reason, we want to make sure you are satisfied with your subscription! If for any reason you determine that you would like a refund, we are sad to see you go, but glad to help.
We will provide you with a refund on any transaction within 7 days of the purchase date minus our transaction fees. Please email firstname.lastname@example.org with your request for a refund.
Currently, our fees on a 25 dollar subscription fee = $1.14 so if you cancel your subscription and request a refund within 7 days of your subscription payment we will refund your purchase in the amount of 23.86. If it is after 7 days, we will not refund anything for that month. On occasion, the amount may be lower as there are also additional fees for international payment cards, and a fee if currency conversion is necessary.
As for annual subscriptions (purchase cost is $275), you are welcome to request a refund within the first 30 days with no explanation. We will refund you in the amount of $260 (minus a 15 dollar fee to cover our transaction costs). After the first month has passed, please send an email to Eco@estoncollege.ca to explain your reason for requesting a refund. Depending on the situation, we may provide a pro-rated refund (minus a 15 dollar fee to cover our transaction costs).